JEM Designs logo - kitchen cabinet design Cincinnati and Dayton Ohio
Begin Your Design Experience
JEM Designs logo - kitchen cabinet design Cincinnati and Dayton Ohio
Flyout Menu
Begin Your Design Experience

Privacy Policy

Effective Date: April 16, 2026

At Jem Designs (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our AI Kitchen Visualizer, submit contact forms, access our Supplier Portal, or interact with our invoice payment system.

Please read this policy carefully. If you do not agree with its terms, please discontinue use of our site and services.

1. Information We Collect

a. Information You Provide Directly

We collect personal information you voluntarily provide when you:

  • Fill out a contact or design consultation request form (name, email address, phone number, message)
  • Submit payment through our Pay Invoice portal
  • Log into the Supplier Portal via Zoho
  • Use our AI Kitchen Visualizer or Style Quiz tools (including any photos you upload)
  • Subscribe to marketing emails or newsletters
  • Communicate with us by phone or email

b. Information Collected Automatically

When you visit our website, certain data may be collected automatically, including:

  • IP address and approximate geographic location
  • Browser type, version, and operating system
  • Pages visited, time spent on each page, and navigation paths
  • Referring URLs and search queries
  • Device type (desktop, mobile, tablet)
  • Cookie identifiers and usage analytics data

c. Information from Third Parties

We may receive information about you from third-party platforms such as Google (Analytics, Maps), Zoho Books (invoicing and supplier management), and social media platforms (Facebook, Instagram, TikTok, YouTube, Houzz, Pinterest) if you interact with our content or advertisements on those platforms.

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and schedule design consultations
  • Process payments and manage supplier accounts
  • Operate and improve our AI Kitchen Visualizer and other digital design tools
  • Send marketing communications and promotions (with your consent)
  • Analyze website traffic and improve the user experience
  • Comply with legal obligations and enforce our Terms of Service
  • Detect and prevent fraud, unauthorized transactions, and other liabilities

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our site. These help us understand how visitors interact with our website and allow us to personalize content and marketing.

Types of cookies we may use:

  • Essential Cookies: Necessary for the website to function properly (e.g., session management).
  • Analytics Cookies: Help us understand how visitors use the site (e.g., Google Analytics).
  • Marketing Cookies: Used to deliver relevant advertisements on third-party platforms such as Facebook and Google.

You may control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our site.

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

  • Service Providers: We share information with trusted third-party vendors who help us operate our website and business (e.g., Zoho for invoicing and supplier management, hosting providers, email service providers). These vendors are contractually required to keep your information confidential and use it solely for the services they provide to us.
  • Legal Requirements: We may disclose your information if required by law, regulation, subpoena, court order, or other governmental request.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information for any other purpose with your explicit prior consent.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymize it.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

7. Third-Party Websites and Links

Our website may contain links to third-party websites, including social media platforms, review sites (e.g., Houzz, Google), and payment portals. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their respective privacy policies independently.

8. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will take prompt steps to delete it.

9. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal obligations)
  • Opt out of marketing communications at any time
  • Object to or request restriction of certain types of data processing

To exercise any of these rights, contact us at info@jemdesignsoh.com. We will respond within a reasonable timeframe. To opt out of marketing emails, click the “unsubscribe” link in any email we send.

10. California Privacy Rights (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion of your information, and the right to opt out of the sale of your information. We do not sell personal information. To submit a CCPA request, please contact us at info@jemdesignsoh.com.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When changes are made, we will update the “Effective Date” at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Jem Designs
Email: info@jemdesignsoh.com
Phone (Dayton): (937) 320-9022
Phone (Cincinnati): (513) 273-1322
Dayton Showroom: 101 E Alex Bell Rd Suite 127, Centerville, OH 45459
Cincinnati Showroom: 11928 Montgomery Rd, Cincinnati, OH 45249